Terms & Conditions
1. PAYMENT WITH ORDER. You can pay by Visa, Mastercard, Switch, Delta, cheque or uncrossed postal orders. Credit card payments are quicker and easier to process. For cheques allow 10 days to clear.
2. Postage costs can be given at time of placing order.
3. All above measurements are approximate.
4. Materials may vary slightly between orders.
5. All our leads are soft to handle, strong, durable, washable and made from synthetic fibres which are highly weather resistant.
6. Our hand-made leather lanyards are made from a natural product which may lose some of its colour.
7. This price list supersedes all previous lists.
8. Specials: Whenever possible we are prepared to make goods to customer’s requirements. There is an additional charge of £2.00 + Vat to customise a special lead plus any extra materials/fittings.
9. All our leads carry a one year fair wear and tear guarantee.
KJK Ropeworks are a manufacturing company based in Devon. The company was established in 1983 and we have built up a good reputation for quality service and hard wearing products. If you have any suggestions, comments or feedback please email us using the ‘Contact Us’ on our main site. Our contact details:
The Workshop, Town Living Farmhouse, Puddington, Tiverton, Devon, EX16 8LW, UK
Phone: +44 (0) 1884 860692
Email: email@example.com KJK Ropeworks is part of Kevin Keatley Ltd. Company No. 5633011. Registered in England.VAT No. GB 430570970
Making A Purchase
Making a purchase could not be easier. Just take a look at our site and phone us with your details (we accept Visa, Mastercard, Solo and Delta or payment by cheque). You may send your credit card information via phone, fax or mail. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Shipping And Handling
For UK orders we use 1st Class post or courier. For international orders we use air mail or courier depending on size/weight of order.
We try to send orders as soon as possible but please allow approx. 7- 10 business days.
If your item is not in stock, we will refund any payment that has been made for that item.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. There is no VAT on orders to the Channel Islands.
Credit Card Security
We are Security Metrics compliant which includes a Credit card security policy.
All of our products carry a 1 year fair wear and tear guarantee.
If you need to reach us, please email us using the link on the website, alternatively, you can call on +44 (0) 1884 860692 or fax us on +44 (0) 1884 250460 or write to us at KJK Ropeworks, The Workshop, Town Living Farmhouse, Puddington, Tiverton, Devon, EX16 8LW, UK
KJK Ropeworks do not disclose buyers’ information to third parties other than when order details are processed.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We are happy to refund or exchange unused goods within 90 days. This policy is in addition to your statutory rights.
Our products are sold around the world, including countries that are exempt from VAT.
Prices shown on the main website include VAT showing the full retail cost to countries where VAT is applicable.
If you change your mind about your purchase, please return the unused goods to us within 90 days and we will offer you an exchange, credit note or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Please inform us of your intention to return the unused goods in writing. This can be by email at firstname.lastname@example.org or via our ‘Contact Us’ page. Alternatively by letter to the address below.
Our policy is to refund the postage cost charged for the original shipping of order but not to reimburse postage costs incurred by customer in returning the item.
KJK RopeworksThe Workshop, Town Living Farmhouse, Puddington, Tiverton, Devon, EX16 8LW, UK
Please enclose a note of your name, address, telephone number and reason for return. Please let us know whether you would prefer an exchange, credit note or refund.
If you are not satisfied with your purchase/service please inform us of your complaint in writing. This can be by e.mail at email@example.com or via our ‘Contact Us’ page . Alternatively by letter to the address below.
We will inform you if we require you to return any goods to:
KJK Ropeworks, The Workshop, Town Living Farmhouse, Puddington, Tiverton, Devon, EX16 8LW, UK
Please enclose a note of your name, address, telephone number and details of the complaint. Your complaint will be investigated and we will contact you as soon as possible but within 7-10 working days.
KJK Ropeworks recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods.
MD Kevin Keatley is responsible for ensuring that this environmental policy is implemented, however, all employees have a responsibility in their area to ensure that the aims and objectives of this policy are met.
We endeavour to:
Comply with all relevant regulatory requirements.
Continually improve and monitor environmental performance.
Continually improve and reduce environmental impacts.
Increase employee awareness.
Our product design and production processes are based on being efficient in the use of materials. Over the years we have wanted to use recycled ropes and cords and this year we have found a supplier and launched a range of leads & lanyards made from recycled plastic bottles. Any seconds from our range of leads are given to animal charities to raise funds, and our rope offcuts are given to the local scouts.
For product packaging we have reusable click seal bags that are part made of recycled materials and our leaflets are printed on recycled paper.
We buy in secondhand boxes and reuse packaging materials that come into us. When we buy in packaging products, we research and use the ones that are made, or part made from recycled materials.
We look to recycle as much as possible and what little waste we have is collected every three weeks by MDDC under a ‘Zero to Landfill’ scheme.
We aim to be as energy efficient as possible, in Spring 2023 we changed our lighting to the more efficient LED lighting and in Autumn 2023 we had solar panels and battery backup installed where we can produce a proportion of our energy and at times feed green energy back into the grid.
We only use Eco cleaning products.
As a business, we always want to do our bit for the environment, we looked into schemes that planted trees as a carbon offset for businesses. But unsure of the real benefit of these schemes we decided to do our own tree planting. It’s not just the planting of trees but the care of the growing trees for the next ten years plus. We have three acres we are re wilding, restoring a traditional hay meadow, improving habitat, putting up nest boxes and planting trees, native broad-leaved trees as well as fruit trees for pollinators in the spring, and birds in the winter. By Autumn 2023 we had planted over 500 trees.
Monitoring and Improvement
We will comply with all relevant regulatory requirements and continually monitor and strive to improve our environmental performance to reduce our environmental impact. Our aim is to update our policy at least once annually in consultation with staff and other stakeholders where necessary.
Our management and staff will aim to Reduce, Reuse and Recycle wherever possible to help reduce our carbon footprint and our environmental impact.
Kevin Keatley, MD Kevin Keatley ltd.