KJK Ropeworks ~ Terms and Conditions
1. PAYMENT WITH ORDER. You can pay by Visa, Mastercard, Switch, Delta, cheque or uncrossed postal orders. Credit card payments are quicker and easier to process. For cheques allow 10 days to clear.
2. Postage costs can be given at time of placing order.
3. All above measurements are approximate.
4. Materials may vary slightly between orders.
5. All our leads are soft to handle, strong, durable, washable and made from synthetic fibres which are highly weather resistant.
6. Our hand-made leather lanyards are made from a natural product which may lose some of its colour.
7. This price list supersedes all previous lists.
8. Specials: Whenever possible we are prepared to make goods to customer's requirements. There is an additional charge of £2.00 + Vat to customise a special lead plus any extra materials/fittings.
9. All our leads carry a one year fair wear and tear guarantee.
KJK Ropeworks are a manufacturing
company based in Devon. The company was established in 1983 and we have
built up a good reputation for quality service and hard wearing
products. If you have any suggestions, comments or feedback please
email us using the 'Contact Us' on our main
site. Our contact details:
Making A Purchase
Making a purchase could not be easier. Just take a look at our site and phone us with your details (we accept Visa, Mastercard, Solo and Delta or payment by cheque). You may send your credit card information via phone, fax or mail. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Shipping And Handling
For UK orders we use 1st Class post or courier. For international orders we use air mail or courier depending on size/weight of order.
We try to send orders as soon as possible but please allow approx. 7- 10 business days.
If your item is not in stock, we will refund any payment that has been made for that item.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. There is no VAT on orders to the Channel Islands.
Credit Card Security
We are Security Metrics compliant which includes a Credit card security policy.
All of our products carry a 1 year fair wear and tear guarantee.
If you need to reach us, please email us using the link on the website, alternatively, you can call on +44 (0) 1884 860692 or fax us on +44 (0) 1884 250460 or write to us at KJK Ropeworks, The Workshop, Town Living Farmhouse, Puddington, Tiverton, Devon, EX16 8LW, UK
KJK Ropeworks do not disclose buyers' information to third parties other than when order details are processed.
Your rights to return goods are protected under the EU
Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our products are sold around the world, including countries that are exempt from VAT.
Prices shown on the main website include VAT showing the full
retail cost to countries where VAT is applicable.
policy is to refund the postage cost charged for the original shipping
of order but not to reimburse postage costs incurred by customer in
returning the item.
Please enclose a note of your name, address, telephone number and reason for return.
let us know whether you would prefer an exchange, credit note or refund.
If you are not satisfied with your purchase/service please inform us of your complaint in writing. This can be by e.mail at firstname.lastname@example.org or via our 'Contact Us' page . Alternatively by letter to the address below.
We will inform you if we require you to return any goods to:
Please enclose a note of your name, address, telephone number and details of the complaint.
Your complaint will be investigated and we will contact you as soon as possible but within 7-10 working days.